investor complaint data

Date for month ending February 2025
Sr.No Received From Carried forward from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average resolution time^(in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from investors 7 30 5 32 0 0 11.47
2 SEBI(SCORES) 0 9 5 4 0 0 15
3 Stock Exchanges 2 0 0 2 0 0 20.50
4 Other Sources(if any) 0 1 0 1 0 0 0
Grand Total 9 40 10 39 0 0 46.97
Trend of Monthly Disposal of Complaints
Sr No Month Carried forward from previous month Received Resolved* Pending**
1 Apr-24 7 51 52 6
2 May-24 6 61 48 19
3 Jun-24 19 45 53 11
4 Jul-24 11 38 37 12
5 Aug-24 12 57 55 14
6 Sep-24 14 64 65 13
7 Oct-24 13 49 48 14
8 Nov-24 14 48 55 7
9 Dec-24 7 30 28 9
10 Jan-25 9 42 42 9
11 Jan-25 9 40 39 10
Grand Total 121 525 522 124

* Includes complaints of previous months resolved in the current month.

** Including total complaints pending as on the last day of the month.

^ Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of Annual Disposal of Complaints
Sr No Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2022-23 0 273 265 8
2 2023-24 8 409 410 7
2 2024-25* 7 525 522 10
Grand Total 15 1207 1197 25

* Date displayed upto February 2025

DP Data for every month ending – February 2025
Sr.No Received From Carried from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average resolution time^(in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from investors 0 0 0 0 0 0 0
2 SEBI(Scores) 0 0 0 0 0 0 0
3 Depositories 0 0 0 0 0 0 0
4 Other Sources (If any) 0 0 0 0 0 0 0
Grand Total 0 0 0 0 0 0 0
Trend of Monthly disposal of complaints at DP
Sr No Month Carried forward from previous month Received during the Month Resolved during the Month Pending at the end of the month
1 Apr-22 0 1 1 0
2 May-22 0 2 2 0
3 June-22 0 5 4 1
4 July-22 1 1 2 0
5 August-22 0 3 3 0
6 September-22 0 2 2 0
7 October-22 0 2 2 0
8 November-22 0 4 4 0
9 December-22 0 2 2 0
10 January-23 0 4 4 0
11 February-23 0 1 1 0
12 March-23 0 4 4 0
13 April-23 0 1 1 0
14 May-23 0 5 5 0
15 June-23 0 2 2 0
16 July-23 0 9 9 0
17 August-23 0 8 8 0
18 September-23 0 3 3 0
19 October-23 0 2 2 0
20 November-23 0 2 2 0
21 December-23 0 1 1 0
22 January-24 0 5 4 1
23 February-24 1 3 4 0
24 March-24 0 0 0 0
25 April-24 0 2 2 0
26 May-24 0 1 1 0
27 Jun-24 0 5 4 1
28 July-24 1 2 3 0
29 August-24 0 1 1 0
30 September-24 0 5 5 0
31 October-24 0 3 3 0
32 November-24 0 1 1 0
33 December-24 0 1 1 0
34 January-25 0 5 5 0
35 February-25 0 0 0 0
Grand Total 0 98 98 0
Trend of Annual Disposal of Complaints
Sr No Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2017-18 0 23 23 0
2 2018-19 0 14 14 0
3 2019-20 0 12 12 0
4 2020-21 0 21 21 0
5 2021-22 0 53 53 0
6 2022-23 0 31 31 0
7 2023-24 0 41 41 0
8 2024-25 0 26 26 0
Grand Total 0 221 221 0

1.NSE exchange is Stopping the facility of Stop-Loss Market (SL-M) orders In option trade from 27th Sept 2021 to avoid freak trades and reduce its impact significantly. 2. Introduction of T+1 rolling settlement on optional basis. Stock Exchange may choose to offer T+1 settlement cycle. There shall be no netting between T+1 and T+2 settlements. Circular provisions come into force with effect from Jan: @SEBI_India 3. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. 4. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 5. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. 6.Do not share sensitive information like User ID, Password, OTP, etc., with anyone. Regards, Nirmal Bang.
1.NSE exchange is Stopping the facility of Stop-Loss Market (SL-M) orders In option trade from 27th Sept 2021 to avoid freak trades and reduce its impact significantly. 2. Introduction of T+1 rolling settlement on optional basis. Stock Exchange may choose to offer T+1 settlement cycle. There shall be no netting between T+1 and T+2 settlements. Circular provisions come into force with effect from Jan: @SEBI_India 3. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. 4. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 5. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. 6.Do not share sensitive information like User ID, Password, OTP, etc., with anyone. Regards, Nirmal Bang.

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RISK DISCLOSURES ON DERIVATIVES

  • 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
  • On an average, loss makers registered net trading loss close to ₹ 50,000.
  • Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
  • Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

Source:

1. SEBI study dated January 25, 2023 on “Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment”, wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.